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1. Scope of This Policy
This Privacy Policy applies when you visit NumeralPaint.com, create an account, place an order, subscribe to marketing, submit a custom photo, contact support or otherwise interact with Numeral Paint.
“Personal information” means information that identifies you or can reasonably be connected with you.
2. Information We Collect
Information you provide
- Name, email address, telephone number and account details.
- Billing and shipping addresses.
- Order details, product options and customer-support correspondence.
- Photos and instructions submitted for custom products.
- Newsletter consent and communication preferences.
- Reviews, testimonials and customer-gallery submissions.
Information collected automatically
- IP address, browser type, device type, operating system and approximate location.
- Pages viewed, links selected, referral source and interaction data.
- Cookie identifiers, analytics events and fraud-prevention signals.
- Checkout, cart and account-session information required to operate the store.
Payment card details are generally collected and processed by the selected payment provider rather than stored directly by Numeral Paint, except for limited transaction references and status information.
3. How We Use Personal Information
- Process payments, prepare orders and arrange delivery.
- Create and review personalised paint by numbers designs.
- Send order confirmations, tracking and service messages.
- Respond to questions, complaints, returns and replacement requests.
- Prevent fraud, abuse, security incidents and payment disputes.
- Operate, analyse and improve the Site, products and customer experience.
- Send marketing where you have consented or where another lawful basis applies.
- Comply with tax, accounting, legal and regulatory obligations.
4. Legal Bases Where Required
Depending on your location, we process information because it is necessary to perform a contract, comply with law, pursue a legitimate business interest or because you have given consent.
You may withdraw consent for future marketing at any time. Withdrawal does not make earlier lawful processing unlawful.
5. When Information Is Shared
We may share relevant information with service providers that help us operate the business, including:
- Website hosting, WordPress and WooCommerce service providers.
- Payment processors and fraud-prevention providers.
- Manufacturing, fulfilment, shipping and customs partners.
- Email and newsletter providers, including the platform used for subscribed communications.
- Analytics, advertising, customer-support and review services.
- Professional advisers, insurers, auditors and authorities where required.
Providers receive only the information reasonably necessary for their role and are expected to protect it under contract or applicable law.
We may also disclose information to comply with lawful requests, protect rights and safety, investigate fraud, or as part of a merger, sale or restructuring of the business.
6. Custom Photos and Uploaded Content
Photos submitted for personalised products are used to review, design, manufacture and support the order. They may be shared with production partners involved in creating the product.
Customer photos are not published in the gallery or marketing materials unless permission has been provided. Avoid uploading confidential information or content you do not have the right to use.
7. Cookies and Similar Technologies
The Site uses cookies and similar technologies to keep the cart and account working, remember preferences, measure performance, understand visitor behaviour, prevent fraud and support advertising.
Where required, non-essential cookies are used only after consent. You can manage available choices through the cookie banner and browser settings. Blocking essential cookies may prevent parts of the store from working.
8. Email Marketing and Advertising
Newsletter subscribers may receive new-product information, painting inspiration and promotional offers. Every marketing email should include an unsubscribe option.
We may use advertising partners to measure campaigns or show more relevant advertising. The cookie consent tool and the partner’s own settings provide available opt-out choices.
9. Data Retention
We keep information only as long as reasonably necessary for orders, support, warranties, fraud prevention, accounting, tax, legal claims and other legitimate purposes.
Retention periods differ by category. Custom image files should be deleted or anonymised when they are no longer needed for production, support or legally required records.
10. International Transfers
Numeral Paint serves customers internationally and may use providers located in different countries. Personal information may therefore be processed outside your country. Where required, appropriate contractual or legal safeguards are used.
11. Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to processing; request portability; withdraw consent; or appeal a privacy decision.
To make a request, email [email protected]. We may need to verify identity before completing the request.
12. Children’s Privacy
The Site is not intended for children to make purchases independently. A parent or legal guardian should supervise purchases and the submission of personal information by minors.
13. Security
We use reasonable organisational and technical safeguards designed to protect personal information. No internet transmission or storage system can be guaranteed completely secure.
14. Browser Privacy Signals
Browser-based privacy signals are handled as required by applicable law and supported technology. Because standards continue to develop, the Site’s response may vary by location and configuration.
15. Changes to This Policy
We may update this Privacy Policy to reflect changes in services, providers or legal requirements. The current version is identified by the date at the top of the page.
16. Contact and Business Details
Privacy questions and requests can be sent to [email protected] or through the Contact page.
Required before publication: [LEGAL BUSINESS NAME], [REGISTERED ADDRESS], [PRIVACY CONTACT OR REPRESENTATIVE, IF REQUIRED].