Email & Online Support
Use the contact form for the fastest and clearest handling of order questions, tracking, returns, damaged items or custom-photo requests.
Need help choosing a kit, checking a custom photo, understanding tracking or resolving an issue with your order? Send us one clear message and our team will review it as soon as possible.
The contact form is best for order questions, damaged items, custom-photo guidance and requests that require attachments. Our US and UK telephone numbers are available for calls only.
Use the contact form for the fastest and clearest handling of order questions, tracking, returns, damaged items or custom-photo requests.
Call our US number for general questions and telephone support.
Calls only. This number does not receive SMS, WhatsApp messages or attachments.
Call our UK number for general questions and telephone support.
Calls only. This number does not receive SMS, WhatsApp messages or attachments.
Sending complete information in your first message helps our team investigate the request without asking you to repeat important details.
For return eligibility, replacements and damaged-item requirements, review our Returns & Refunds Policy .
Questions about kits, custom photos, tracking and split shipments may already be answered in our frequently asked questions .
Complete the form below. Fields marked with an asterisk are required.
Choosing the correct contact reason and providing useful details helps us direct your message to the right person.
Include the order number, checkout email, shipping destination and the most recent tracking update.
Attach the clearest original photo available and explain which people, pets or details are most important to preserve.
Include a clear photo of the complete item, the specific problem, the packaging and the shipping label when relevant.
Our FAQ covers paint by numbers kits, custom photos, payments, processing, tracking, split shipments, replacements and returns.